Chatbot Center of Excellence

Delivering conversational solutions

Why having a chatbot is essential for your business?

  • Simpler, intuitive and more engaging user experience

  • Automating any routine and repetitive tasks

  • Creative way to upsell

  • Attracting interface and friendly language with personal attitude

  • Easy to use with smartphone or tablet

Chatbot types for your business digitalization

  • Simple Menu / Button-Based Chatbots

    is a basic type of chatbots can present decision tree hierarchies in the form of buttons. These chatbots require the user to make several selections to dig deeper towards the ultimate answer.

  • Keyword Recognition-Based Chatbots

    can find trigger words and respond appropriately. These chatbots utilize customizable keywords and AI to determine how to serve an appropriate response to the user.

  • Contextual Chatbots

    utilize ML and AI to remember conversations with specific users to learn and grow over time. Unlike keyword recognition-based chatbots, contextual chatbots are smart enough to self-improve based on what users are asking for and how they are asking it.

  • Voice Enabled Chatbots / Voice Assistants

    can create personalized experience for the users. These chatbots accept user inputs through voice and act upon user request. We also can create voice-activated chatbot by using text-to-speech (TTS) and voice recognition APIs. Often using for inbound/ outbound phone calls.

Chatbots Turnkey Development

Key Features

  • Text or voice

  • Multilingual

  • Web, in-app, mail, mobile or landline phone

  • Scripted or AI-based

  • Prebuilt NLP platforms, open-source or custom ML solutions

  • Corporate messengers or new channels

  • Transfer to human

  • BI, people analytics

  • Sentiment analysis

  • Scheduling

We provide full cycle of Chatbot development started from requirements discovery, UX establishment, persona creation to software development, maintenance and support.

1. Requirements and Specifications

2a. UX, conversation design, concept persona

2. Architecture and ENV. setup

3. Development and Testing

4. User testing

5. Publish

6. Monitoring and Analyze